Who It's For
Built for three types of businesses: service-only (salon, auto shop, pet groomer), retail-only (clothing store, gift shop, sporting goods), or service + retail combined (tire shop that sells tires AND installs them — Orby handles both sides).
Deeper tools built for your specific business type
The base Retail & Service Module works across all business types today. We're building dedicated sub-modules for individual industries — each with pre-built service menus, inventory templates, booking workflows, and industry-specific knowledge built for exactly how your type of business operates. An auto shop's needs are nothing like a hair salon's. Each sub-module will go deep on yours.
Everything the Retail & Service Module Does
📋 Service Menu
- Knows every service you offer — names, descriptions, and prices
- Answers "how much is a haircut?" or "do you do balayage?" instantly
- Handles time estimates: "how long does an oil change take?"
- Knows which staff members specialize in which services
- Update your menu anytime — Orby learns it when you re-scrape or update her directly
🛍️ Product Catalog
- Knows the products you carry — brands, options, and pricing
- Answers "do you carry Redken products?" or "what tire brands do you stock?"
- Handles inventory availability questions for in-store products
- Directs customers to your online store when you have one
📅 Appointment Booking
- Books appointments directly during the conversation
- Checks availability in real time before confirming
- Matches the customer to the right technician or stylist based on service
- Sends SMS confirmation to the customer immediately after booking
- Handles rescheduling and cancellations
🕐 Hours & Location
- Knows your exact hours, including weekend and holiday schedules
- Correctly handles "are you open right now?"
- Gives your address, parking info, and directions
- Notifies customers about closures or special hours you've set
🎁 Promotions & Specials
- Announces current deals, seasonal promotions, and loyalty offers
- Handles gift card questions and purchase direction
- Promotes package deals and service bundles
📞 Phone & Chat Together
- Works for both website chat visitors and phone callers (with Receptionist module)
- Consistent answers across every channel
- Takes messages for owners and managers when they're unavailable
Pricing
Your Front Desk, Open 24 Hours a Day
Talk to Orby right here — she'll answer your questions and show you exactly how she handles customer calls and chats for your type of business.
Talk to Orby and Get Started →